How Can We Help You?

To create an account, download the Mongram app from the App Store or Google Play Store. Open the app and follow the registration process. You'll need to provide a valid phone number or email address and create a password. Once verified, you can set up your profile and start messaging.

Yes, Mongram offers a free tier with core messaging features. We also offer premium enterprise plans with advanced features such as increased storage, priority support, and enhanced security options for businesses.

Mongram uses end-to-end encryption for all messages, meaning only you and your recipient can read them. We employ industry-standard security protocols, including AES-256 encryption for data at rest and TLS for data in transit. We do not have access to your message content.

Yes! Mongram supports multi-platform synchronization. You can use the app on iOS, Android, Windows, macOS, and web browsers. Your messages and contacts will sync seamlessly across all your devices.

To delete your account, go to Settings > Account > Delete Account. Please note that this action is permanent and will delete all your messages, contacts, and profile information. Make sure to back up any important data before proceeding.

Mongram supports sharing of images (JPG, PNG, GIF), videos (MP4, MOV), documents (PDF, DOC, DOCX, XLS, XLSX), and other common file types. Free accounts have a file size limit of 100MB per file, while premium accounts can share files up to 2GB.

To report a problem or abusive content, tap and hold on the message or profile, then select "Report." You can also contact our support team directly through the Contact Us form below. We take all reports seriously and will investigate promptly.

If you're not receiving notifications, check that: 1) Notifications are enabled in your device settings for Mongram, 2) Do Not Disturb mode is off, 3) The app has the latest updates installed, 4) You have a stable internet connection. If the problem persists, try reinstalling the app.

Once messages are deleted, they cannot be recovered due to our end-to-end encryption. We recommend regularly backing up important conversations. Premium users have access to cloud backup features that can help restore messages if needed.

Yes, Mongram is available for Windows and macOS desktops. You can download the desktop application from our website or use the web version at web.mongram.com. All your messages will sync automatically across all devices.